Customer Service Swimlane Chart is a process map that depicts the roles and defined responsibilities of an organization's customer service department. This type of chart shows how processes are carried out within a department, as well as the sequence in which tasks should be completed. It will allow workers in customer service to know what is expected of them and how their job functions are related to the entire department. Employees can work most effectively when they understand their role within an organization, along with how it functions as a whole. A Customer Service Swimlane Chart, therefore, allows employees to follow policies and procedures more carefully because they have a better understanding of how their job functions affect the entire department. Swimlane Chart can be easily created using Venngage’s free Customer Service Chart template. You don’t need to be a designer, have design experience, or download any design tools in order to customize this template. With just a few clicks of your mouse, you will be able to complete a Customer Service Swimlane Chart that looks very professional. You can also add text

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