A process is an activity or group of activities that takes the inputs, adds value, and provides outputs to internal or external customers. It is an organized group of related activities that combine to transform one or more kinds of input into outcomes that are of value to the customer. You can find processes in nearly every aspect of life. They can be as simple as making a sandwich or as complex as assembling an automobile. In business, such operations are essential for creating products and services that meet customers' needs. Several key elements make up a good process. The first is that the process should be well-defined and documented, which means that it should be clear what the steps are in the process and how they are supposed to be performed. The second element is that the process should have control. Procedures must ensure that the steps are followed correctly and that quality standards are met. The third element is that the process should be designed to add value to produce outputs worth more than the inputs used to create them. Keep

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