A Corrective Action Plan (CAP) is a formalized process designed to fix an identified problem or non-conformance. The CAP typically includes four steps: identification and confirmation of the problem or non-conformance; development and implementation of corrective actions to address the problem or non-conformance; verification that the corrective actions are effective; and documentation of the entire process. The CAP is an important mechanism in any quality management system (QMS) as it can improve customer satisfaction and build confidence in a company’s products or services. It can be initiated by anyone in the organization, but it is typically assigned to a specific individual or team to manage. Additionally, CAP is important in regulated industries such as healthcare, aerospace, and automotive. There are many different ways to develop a CAP. One approach is to use the “plan-do-check-act” (PDCA) cycle. When planning, you need to identify the problem and develop a plan of action to address it. Next is to implement the corrective actions. This includes taking the necessary steps to fix the problem. After implementing the corrective actions, check to see if they are effective through inspections,

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