Improving your workers’ ability to handle issues about your products and services through customer service training for employees is a crucial aspect of your business. According to data, only 15% of customers can resolve product and service issues on their own. This number also grows smaller the higher you go on through the age bracket. For this reason, training your customer service agents to solve customer issues quickly, efficiently, and effectively is key to building their trust and retaining their business. Modern customers expect a certain level of professionalism, priority, and personalized service when supporting a business. Failure to deliver these “Three Ps” might result in customers taking their business elsewhere. 15% of customers will stop doing business with companies that have bad customer service experiences and poor call center agent response. It also takes 5 positive customer experiences to make up for 1 bad customer experience. This makes customer service training for employees crucial in keeping your business. Companies that want to take their business to the next level will benefit from training their employees in customer service. Getting your employees

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